Helpdesk
Every request becomes a ticket someone owns.
Tickets from email and the portal, routed to the right group, with saved replies and a full conversation history on each ticket.
01
Tickets from email
Connect a support mailbox and incoming mail becomes tickets, with replies sent from the ticket.
02
Groups and queues
Route tickets to the right group and work them from a queue, with saved views.
03
Faster replies
Macros for the answers you give every day, and attachments on every message.
Everything in Helpdesk.
- Tickets
- Support mailboxes
- Email intake
- Portal tickets
- Helpdesk groups
- Ticket queues and views
- Macros
- Attachments
Connected to the rest of Nyra.
No re-typing between modules. They share the same records.
See Helpdesk on a demo workspace.
- ✓ A walkthrough on a demo workspace, shaped around your business
- ✓ Your price for your team size
- ✓ A switching plan with dates
Book a demo